There are a number of Frequently Asked Questions answered here. In order to view the answer(s) you should click on the question and you will be able to review the answer.
Should you have any questions not listed here send us an email and we will review for inclusion.
How do I change the G/L acct# for a current invoice?
Delete the invoice, assuming it is unpaid, and reenter it using the correct G/L account numbers. If the invoice has been paid, a credit for the same amount should be created and another invoice, using the correct G/L acct#, should be created.
How do I correct a receipt posted to the wrong invoice?
Once an invoice has been paid you cannot unpay it. You can only Reverse the receipt (creating a receipt reversal invoice) then reenter the receipt, applying it to the correct invoice.
This module doesn't allow the recreation of invoices once they are paid. One could, however, create a mirror-image credit and charge then apply the credit to the presently unpaid invoices so theat the charge remains.
How do I correct a receipt posted using incorrect source?
If the source is unacceptable, simply BAKOUT the receipt, using the Post Charges/Credits program, and reenter the receipt using the correct source. Apply this reentry to the BAKOUT invoice just created.
How do I correct a receipt posted to the wrong Customer's account?
BAKOUT the receipt using the Post Charges/Credits program then reenter the receipt to the correct Customer account.
How do I rerun the Monthly statement(s)?
Simply refun the Print Monthly Statements process. There is no harm in running statements more than once unless, of course, you mail them more than once.